Terms & Conditions

Growth and Goodness Terms & Conditions and Privacy Policy

Effective Date: October 2025

This Terms & Conditions and Privacy Policy (the “Agreement”) governs the use of the website, courses, coaching, and other services offered by Springlake Solutions LLC, doing business as Growth and Goodness (“Growth and Goodness,” “we,” “our,” or “us”). By accessing our website, purchasing or participating in our courses, coaching, or related services, you (“User,” “Participant,” or “Client”) agree to the following terms.

1. Nature of Services

Growth and Goodness provides educational content, personal development programs, and professional coaching services focused on topics such as resilience, posttraumatic growth, and positive psychology. These services are designed to support learning, reflection, and growth, but they do not constitute psychotherapy, counseling, or medical treatment. Mark O’Brien and other Growth and Goodness coaches are not licensed mental health clinicians, and the programs offered should not be interpreted as a substitute for professional medical or mental health care. Participants experiencing mental health distress are encouraged to seek qualified clinical support.

2. Eligibility and Participant Responsibility

By enrolling in or accessing any Growth and Goodness course, program, or coaching service, you affirm that you are at least 18 years old and legally capable of entering into this Agreement. You acknowledge that your participation is voluntary and that you are solely responsible for your own decisions, wellbeing, and outcomes. You agree to engage respectfully and to follow all course or community guidelines if applicable.

3. Payment and Refund Policy

All fees for digital courses, programs, and coaching services are stated at the time of purchase. Payment must be completed before access is granted. Due to the digital nature of our courses and downloadable materials, no refunds are available once access has been granted. Certain live or hybrid programs may specify separate refund terms on their respective product pages; those terms will govern in those instances.

4. Intellectual Property

All content provided through Growth and Goodness—including videos, audio recordings, written materials, workbooks, and other resources—is the intellectual property of Springlake Solutions LLC. You are granted a limited, non-transferable license for personal use only. You may not copy, reproduce, distribute, modify, or share any materials without prior written permission. Unauthorized use of our intellectual property may result in legal action.

5. Confidentiality in Coaching and Courses

We respect the confidentiality of information shared by coaching clients and course participants. Personal information shared within coaching sessions or private correspondence will not be disclosed except as required by law, ethical duty, or imminent risk of harm to self or others. Participants in group programs or online communities are also expected to maintain the privacy of others.

6. Limitation of Liability

Growth and Goodness provides services and materials on an ‘as-is’ basis without any warranties, express or implied. By using our services, you agree that Growth and Goodness, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, courses, or coaching. You accept full responsibility for your own wellbeing and decisions arising from engagement with our materials.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. When you visit our website, enroll in a course, or contact us, we may collect personal information such as your name, email address, billing information, and usage data.

We use this information to process transactions, deliver services, provide customer support, and improve our offerings. We do not sell or rent your personal information. We may share data with trusted service providers (such as Kajabi and payment processors) solely for the purpose of fulfilling our services.

We use cookies and analytics tools to understand website usage and improve user experience. You may disable cookies through your browser settings, though some site features may not function properly. We take reasonable administrative and technical measures to protect your information from unauthorized access or disclosure.

Users in certain jurisdictions (including the EU and California) may have additional rights to access, correct, or delete their data. To make such a request, please contact us at [email protected].

8. Dispute Resolution and Governing Law

This Agreement and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes shall be resolved first through good-faith mediation, and if unresolved, through small claims or state courts located in Baltimore County, Maryland.

9. Modifications to Terms

We reserve the right to update or modify these Terms and this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our website or services constitutes acceptance of any such changes.

10. Contact Information

For questions about this Agreement, your privacy, or our services, please contact us at:

Growth and Goodness
Springlake Solutions LLC
Email: [email protected]
Baltimore County, Maryland